Privacy Policy

This privacy policy explains what information we collect about you, how we use it, and the steps we take to keep it secure. It also explains your rights over your personal data.

Last Updated: August 2026

Who we are and how to contact us

Your data is controlled by Learn with Lolonyo Ltd (company number 15126405), registered office Churchill House, Building 66, Third Avenue, Pensnett Trading Estate, Kingswinford, England, DY6 7XZ.

If you have any questions about this policy or your personal data, email us at vivean@learnwithlolonyo.com or write to us at the address above.

Information we collect and what we use it for

All personal information we collect is recorded, used, and protected in accordance with UK data protection law and this policy. We use your data for the following purposes, on the legal bases shown:

To administer and provide products or services you request – performance of a contract with you
To administer any offers or promotions you enter into – performance of a contract, or our legitimate interest in running our business
To contact you if a product or service you've ordered is unavailable – performance of a contract
For fraud screening and prevention – legal obligation and legitimate interests
For record keeping (e.g. order and accounting records) – legal obligation
To carry out market research to improve our products and services – legitimate interests
To understand how you use our website, using analytics cookies you've consented to – consent
To personalise and improve your experience on our website – legitimate interests
To send you marketing communications and personalise them to your interests – consent

We may keep a record of your name, address, email address, telephone number and, where relevant, company name. When you interact with our website, we may also collect your IP address, browser and device type, and how you navigate the site, to help us understand how our website is used and improve it.

How long we keep your data

We keep your personal data for 6 years from your last order with us, to cover UK accounting and record-keeping requirements, or until you ask us to delete it, whichever is sooner. Cookie data is kept for a maximum of 182 days – see the Cookies section below.

News, offers and marketing

We only send you marketing communications with your consent. You can withdraw this at any time by clicking the unsubscribe link in any marketing email, or by emailing us at vivean@learnwithlolonyo.com. If you choose not to receive marketing, we won't be able to tell you about new products, events, or offers that might interest you, but this won't affect your orders or any other service we provide you.

We use a cookie consent tool on our website. No non-essential cookies are set until you've given your consent, and you can change your choices at any time using the cookie preferences link on our site.

Strictly necessary cookies – required for the website to function, and can't be switched off.
Analytics cookies – help us understand how visitors use our site, so we can improve it. These only run if you opt in.

Cookies are stored for a maximum of 182 days, after which they expire automatically. A cookie doesn't give us access to your computer or any information about you beyond what you've chosen to share by using our site.

Who we share your information with

To provide our products and services, we share data with organisations who process it on our behalf, including:

Stripe, for payment processing
EmailOctopus, for sending marketing communications
Delivery organisations, to fulfil your order
Fraud prevention and credit risk management providers, where relevant

We may also share your data (a) if we're under a legal or regulatory duty to do so, (b) to enforce our Terms & Conditions or other contractual rights, (c) to lawfully assist the police or security services in preventing or detecting crime, or (d) where necessary to protect the safety of any person.

Where any of these organisations are based outside the UK, we put safeguards in place before transferring your data – such as Standard Contractual Clauses approved by the Information Commissioner's Office, or relying on a country's UK adequacy regulations.

Keeping your data secure

We use appropriate technical and organisational measures to protect your data, including secure (HTTPS) connections, restricting access to personal data to those who need it to do their jobs, and working with providers such as Stripe who meet recognised data protection and payment security standards.

Your rights

Under UK data protection law, you have the right to:

Ask for a copy of the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data
Ask us to restrict how we use your data
Ask us to provide your data in a portable format
Object to us using your data, including an absolute right to object to your data being used for direct marketing or profiling for marketing purposes
Withdraw your consent at any time, where we're relying on consent

To exercise any of these rights, email us at vivean@learnwithlolonyo.com with your name, address and email address, so we can confirm we're dealing with the right person. Requests are free of charge unless they're manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee.

Links to other websites

Our website may contain links to other websites. Once you use these links to leave our site, we have no control over that other website, and we're not responsible for the privacy practices of any site not governed by this policy. Please check the privacy policy of any site before sharing your information with it.

Making a complaint

If you have a complaint about how we've handled your personal data, contact us first at vivean@learnwithlolonyo.com. We'll acknowledge your complaint within 30 days and aim to resolve it as quickly as we can.

If you're not satisfied with our response, you can also complain to the Information Commissioner's Office:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Online: https://ico.org.uk/global/contact-us/email/

Changes to this policy

We review our policies regularly and may update this one from time to time. We recommend checking this page periodically for the latest version.